I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). They release a new version constantly, you can see. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Apps are complicated pieces of software. Setting the input device (Roku) to 1080p resolution makes the system work. Good question. Thanks! You are using an out of date browser. 2018-2023 Signify Holding. Either way, make sure that the Philips Hue Sync Box is the main hub for your HDMI devices, and youll be all set. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. Both the new app and the new physical device have some issues that users are currently working out. You also can seek help from theirTwitter. The No. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Dolby vision wont work correctly on my 2016 LG Oled C6. What is the problem? When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. To start the conversation again, simply Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. It works for me, I've been putting the replacement box the all kinds of switching tests from nvidia shield straight to ps4 back to shield. Or experience the music that you are listening to transports you to a different universe? The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. However for some users, they don't understand the charm in a practical moving watching experience. PLease see my previous comment for more details. The Philips Hue Play HDMI Sync Box reads the incoming signal from your media streamers and game consoles, then matches your color-changing lights with whatever's playing on screen in real time . This website uses the TMDb API but is not endorsed or certified by TMDb. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: So, whats causing users to report connection issue after connection issue? Select your Wi-Fi network and tap Connect. I have a 4K Apple TV and a Sonos Arc. Can Philips Hue Control Other Bulbs or Normal Lights. Thanks for the feedback, I couldnt find any info about the difference between the ports as you have highlighted do you have any further information about this or links where I could find more info? As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of I thought only ports 2 and 4 were confirmed as having the greater bandwidth? However, they could not get it to connect to the Hue Bridge via WiFi and could not get any solutions on the Hue website and within the manual. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Downgrade Back to Previous Hue Sync App Version. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the router's admin console. There are applications that claim to work on Smart TV's with this box however they do not work . With Philips Hues new devices, all is possible. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. Yes, it correctly recognizes HDR and Dolby Vision, * Lights syncing? HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. With each update, new release notes are published so that you can keep track. No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Select your Wi-Fi network and tap Connect. You can install this app on your device. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). The app will immediately begin searching for a Hue sync box. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. I just couldn't get a decent effect with the light bars. Save my name, email, and website in this browser for the next time I comment. The gradient strip is definitely a big improvement over using just the light bars. They work greatmost of the time. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). Lets Find Out! Please note that all comments go into a moderation queue (to prevent blog spam). Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Really, I'm the first to have these issues? Can It Support Both?! This means that if your home has various Wi-Fi issues, your Hue Sync experience may also have Wi-Fi issues and not work as expected. However, it just supports 60Hz inputs currently. User profile for user: Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. Looks like no ones replied in a while. Yes I tried to update the hue sync box, I've used two different cables: Rocketfish - 1.5' 4K UltraHD/HDR In-Wall Rated HDMI Cable, https://www.bestbuy.com/site/rocketfish-1-5-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/2059068.p?skuId=2059068, Belkin UltraHD High Speed 4K HDMI Cable (This one is even Dolby vision compatible - it says in the box), https://www.apple.com/shop/product/HLL52ZM/A/belkin-ultrahd-high-speed-4k-hdmi-cable-2m?fnode=d7d175e7afc411c7a0bea76ae78a0dbdc97c9a683570658022046b4213d190dec5c598964ed48a250e5b84a1438fe741f47e3d4f5f40eb02a6c3a6509ffadf2c53ec23a59571111d5b54e664fa731a648fcaa98b3c56133bc14d2645f6881e84. 1 Home Entertainment Tech Resource. Vodafone TG3442DE), Now allows for HDR10+ content when the Hue sync boxs HDMI cable is on the second output of an AV receiver, Further increased the reliability of communication to the Hue Bridge, Improved the Hue sync boxs ability to detect black bars on screen, enhancing generated light scripts, Introduced native support for Harmony remotes, Introduced a Wi-Fi status screen in the Hue Sync mobile app, Changed the default Hue sync box name to Sync Box, Changed the LED indicators behavior while lights are dimmed, In cases of multiple Wi-Fi access points, the Hue sync box will now connect to the strongest access point, Added support for the Play gradient lightstrip, Added support for Dolby Vision and HDR10+ content, Added support for voice control with Amazon Alexa, the Google Assistant, and Siri Shortcuts, Added support for infrared (IR) remote controls, Updated Hue Bridge discovery for certain networks, Improved light experience for multiple lights around the TV screen, Improved light experience for Music mode for music playing on low volume, Improved compatibility with several routers (e.g. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. Im Tristan Perry, the guy behind Smart Home Point. Ok, if you have tried a lot of methods and still cant solve the connection issues even if you have downgraded back to the previous version. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. only. Philips Hue is expanding their smart devices into new products that seek to give users a more immersive, and smarter, home lighting experience. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. All this fix does is force the Philips Hue app to repopulate its own data files. You can use them together or separately. September 24, 2021 Firmware version 1.8.1, November 26, 2019 Software version: 1.2.2 (first public software update). What is different about the Apple product that it doesnt work? You also can change the Wi-Fi channel from the routers admin console if it doesnt work by connecting them directly. . Seems to drop the connection every twenty minutes or so. Navigate to the HueSync folder (Roaming or Local). Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Lets hop in! Other work around is dump appletv and go nvidia shield tv it doesnt sync proper colors with Dolby vision but it puts up some color but it overall works smoother with sync box and you can turn Dolby vision on and off easily, Sep 26, 2020 8:22 AM in response to ShYnNoK. 4K does not work, yet. For a better experience, please enable JavaScript in your browser before proceeding. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. No issues so far, but this setup doesn't allow you to use the music sync feature, I dont think. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2023 Home Health Lives | Powered by Astra WordPress Theme. Got it as a gift in December, and have been using it ever since. You also can keep the old installer files like Hue Sync Apps on your computer. Manage Settings Mine was turning off using HDMI out 2 on my Denon. This is a pretty glaring problem. The system is composed of two standalone units, which are an app and a physical box. If youve never heard of the Philips Hue Sync, let me give you a brief introduction. any proposed solutions on the community forums. This wont harm your app or connected devices. The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. For example, HDMI 1 could be the name of your gaming console. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. Once those devices are good to go, youll need the Hue app. User profile for user: When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. Yes, but it only recognizes when it is HDR. Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Four HDMI inputs allow you to connect your media devices to your Hue setup, resulting in a fast, seamless display of colorful smart light that responds to and reflects the content you watch or listen to. How do you connect the Hue Sync Box directly into the router, since there is no ethernet port? Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. These are devices that boost the range and performance of your Wi-Fi router. POWER ON AUTOMATICALLY. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Joseph_S. Cmcruz32, User profile for user: So, it would seem I'm the only one having this issue. But whats causing the connection issue you may encounter. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. For some problems, it is difficult for you to find solutions online. Luckily, there's an easy way to fix this. To solve the problem, consider removing and reinstalling the same version again. So it's the sync box that's got the problem, not the wifi. Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. But you will still have some connection issues. What Is The Best way to Setup & Connect my Philips Hue Sync Box to theTV & Soundbar to Make Sure I am Getting The Best Video & Audio Qual, Philips HDMI Sync box help with AV receiver, General Tech, Gadget and Electrical Goods Forum. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. I was going to send mine back as I couldn't get it working properly all the time. No, * Image on the television? There is already the way of entertainment in our modern lives. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Ive got the video signal detected turned on as well because the Apple TV switching frame rate/dynamic range had a tendency to stop the sync. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Is there a way to force the Apple TV 4K to send Dolby Vision? I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . You must want to solve this problem to enjoy it. Click the Library shortcut that appears. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. I don't seem to have Dolby Atmos though in Netflix? Of course, many people still like it very much. 9. Optional: Pair a TV remote to the Hue sync box. Please ensure that the Hue Sync Box directly connects to your monitor or TV. It was the only thing that worked for me after hours of trying. If Not, Why Not?! can only use Firestick if I plug it in when needed as it appears as always on so can't change to other input. Your smartphones, iPads, laptops, and laptops can use with a connection that blinks out sometimes. A: Answer. ShYnNoK. APs are also best used for devices that dont require a 100% reliable internet connection. Do Smart Plugs Catch Fire? Press question mark to learn the rest of the keyboard shortcuts. If the apps data files get messed up, the app can start having performance issues. I was redirected to the regular Philips Hue app for this, however my light is not being displayed and I cannot proceed configuration. If you refresh the page, you will see an extra page enabled for the JowiHue plugin, Hue Sync box. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates I personally think that how the app stores data during updates cause the Hue Sync app connection problems. Their new Hue Sync Box is their latest offering that seeks to blend their smart lighting know-how with some new frontiers. With the app installed on your device, Hue can then use whatever content you have playing to create an immersive lighting experience. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. If I rebooted the Sync box the signal would be detected for 20 seconds or so before dropping off. Read More. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. The Hue Sync app has connection issues that seem to revolve around how the app stores data during updates. In other words, you can configure your Philips Hue lights to respond to the picture on your TV or computer screens: Lets take a closer look at all this new tech from Philips Hue. Click on the search icon on your taskbar and search for %appdata%. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. So you should consider a couple of things like your WiFi connection. Apple TV 4K, This is another one youve probably already guessed the solution for. Press and hold the option key to reveal a Library folder. Additionally, it may be worth contacting Philips Hue Support. It gives the info to apple tv, which is saying that my tv is capable even with dolby vision on 50hz, 60hz. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Our HDMI cables support resolutions up to 8K@60Hz and 48Gbps bandwidth. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. This is the case when your Hue Sync Box is connected into a third device that then connects into your TV or monitor. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Lots of users have reported that they have various issues with the Hue Sync Box. James - a self-confessed nerd - has owned smart home equipment for close to a decade, and he loves communicating the best ways of setting them up and resolving the various bugs and issues that you'll no doubt come across! The Hue Sync app is a way for Philips Hue smart lighting users to get a little more out of their systems. While your sources such as a DVD player, an Apple TV, a console, a cable box, or something else can hook up to the four inputs. Learn more about brightness. It works like this: First you need to have Hue lighting and a Hue bridge setup in your home. I will tell you some methods to fix it. Press and hold the power button on the Hue sync box. I am using a DisplayPort to HDMI cable. Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. The Hue Sync Box is Unstable on Wifi/An Access Point, Solution: Connect the Hue Sync Box to a Less Cluttered Singal, 2. When lots of users have various problems, they dont know how to solve even if they do the various test. Philips Hue seems to correct sync issues for the majority of users pretty quickly, but the specifics of every system come into play. If you have not created one, you can do so in the Hue app. I got the same issue. Ie. This is a very troublesome problem. Create an account to follow your favorite communities and start taking part in conversations. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. 2018-2023 Signify Holding. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? Mine especially has issues with Dolby Vision. There are two of the biggest problems for it. It should display a wide range of folders for apps installed on your device. Especially smart apps that need to maintain a near constant connection with several devices at once. Uninstall both Hue and Hue Sync app and reinstalled them. Similar to the previous one, this one is also easy to solve. I am using it daily here and like it a lot. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. (6 Safety Tips). omissions and conduct of any third parties in connection with or related to your use of the site. Then the out/tv from the Sync box runs to the tv. Create an Entertainment area in the original Hue app to sync up to 10 color-capable Philips Hue lights with the content on your TV . All you need to do is rollback the version of the Hue Sync app you are using. This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. All rights reserved. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. If your Hue Sync hue has been updated, your bridge would disconnect for a moment and reconnects again, it would happen to you several times a day. I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? In order to try this fix, you need to delete your apps data. Is your Hue Bridge connected and added to the Hue app? Any selection of variables on option 3 doesn't make my TV recognize Dolby Vision, however I can force it to be HDR which works on scenarios 1 and 2 (it recognizes HDR and the lights sync). Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g.

Judy Garland And James Mason Relationship, Surface Area To Volume Ratio Gcse Chemistry, Recent Psni Court Cases, Cohealth Salary Packaging, Is Brandon Lake Biracial, Articles H